Monday, February 8, 2010
THAT'S NOT MY PROBLEM.
Had the truck hauled up to the garage this morning. I told them, "Look, put the old battery cable end back on. This didn't all start until you guys messed with that." So the mechanic must've finally checked it out and discovered that was the root of the problem and he fixed it. When the service tech came to me, he said, 'We'll take care of the tow bills.' I said, "Fine, but I most likely didn't need that new starter either." He said he couldn't do anything about that. I told him to find someone who could. To which he replied, 'And who might that be?' To which I said, "That's not my problem, I would hazard a guess and say some one higher than you." So, I talked to his boss, the service manager, who told me 'We'll take care of the tow bills.' "OK, but I probably didn't need the starter." 'Well, the truck has 174K miles on it so you probably will need a new starter.' "Look, I didn't put new front brakes on it until 101K miles. I get 60K miles out of the tires. Put the old starter back on and refund my money." He says, 'I can do that, but you must then give us a chance to put a new starter on when this one dies.' (WT?) I tell him, "I can't guarantee that." Anyhow, ended up they are paying the two tow bills, I keep the new starter for free. I think he was concerned they were losing my business. Guess what, he was right!